Effective Date: May, 2025.
Location: Chattogram, Bangladesh
By placing an order with Salsabil’s SugarCraft (“we,” “us,” “our”), you (“customer,” “you”) agree to the following terms and conditions. Please read them carefully before placing your order.
🎂 PRODUCTS & CUSTOM ORDERS
- All our products (cakes, chocolates, brownies, pickles, sauces, etc.) are homemade, prepared after order confirmation.
- Design, flavor, or toppings may vary slightly due to ingredient availability or handcraft nature.
- We do not mass-produce or pre-store finished items unless stated otherwise.
🧾 ORDERING PROCESS
- Orders are accepted through Facebook/Instagram inbox, phone/WhatsApp, or directly via online store (need to confirm via Facebook/Messanger/Whatsapp/phone after placing order).
- Orders must be confirmed at least 24–48 hours in advance, depending on product.
- Urgent or same-day orders are subject to availability and may carry a rush charge.
💰 PAYMENT
- Payment methods accepted:
✅ Cash on Delivery (within Chattogram city)
✅ Mobile Banking (bKash/Nagad/Upay) – advance or full
- For custom or high-value orders, advance payment is required to begin processing.
📦 DELIVERY
- Delivery is limited to Chattogram metropolitan area only.
- We use in-house or trusted third-party delivery partners.
- Delivery time will be discussed and agreed upon at the time of order.
- We are not liable for delivery delays due to traffic, strikes, natural events, or force majeure.
🔁 CANCELLATIONS & REFUNDS
- Orders cannot be canceled once preparation has started, especially for perishable items.
- For cancellations made before production starts, a partial refund may be possible (excluding processing fees).
- Refunds or replacements will be considered only in the following cases:
- Incorrect item delivered
- Product is spoiled or damaged upon receipt (must be reported with clear photo within 1 hour)
- Delivery failure due to fault on our end
❌ We do not offer refunds for:
- Change of mind after confirmation
- Taste preferences
- Failure to clearly state the ingredients preferences and restrictions (allergies, etc.)
- Delay due to incorrect or unreachable contact/address
♻️ RETURNS
- As our products are perishable food items, they cannot be returned or reused once delivered.
- Please check the order immediately upon delivery and notify us of any issue.
📸 PRODUCT REPRESENTATION
- Photos on our page/store are for representational purposes only.
- The final product may vary slightly in design or color due to handmade nature and lighting.
⚖️ LIABILITY
- Salsabil’s SugarCraft shall not be liable for any allergic reactions. Customers must inform us of any known allergies before placing the order.
- We are not responsible for misuse, mishandling, or improper storage after delivery.
📢 PROMOTIONAL USAGE
- We reserve the right to use product photos for promotional purposes, unless explicitly requested otherwise by the customer.
⚠️ MODIFICATION OF TERMS
- We may update these Terms & Conditions at any time. The latest version will always be available on our page or website.
📞 CONTACT US
For questions, order support, or complaints, reach us at:
📱 WhatsApp/Facebook: +8801919815581 or https://www.facebook.com/profile.php?id=61569273893755
📍 Location: Chattogram, Bangladesh